What is ISO/IEC 19778:2017 ?

ISO/IEC 19778:2017 and ISO/IEC 19773:2019 are both important international standards that can significantly improve the efficiency and effectiveness of IT service management and the creation and management of professional technical documents, respectively.

ISO-IEC 19778:2017 is a technical standard that specifies the requirements and guidelines for information technology service management. It provides a framework for organizations to deliver high-quality IT services that meet the needs of their customers. The standard provides clear guidance on various aspects of IT service management, such as service planning, service delivery, service monitoring, and continuous improvement. It helps organizations align their IT services with business objectives and ensure that they are delivering value to their customers.

ISO/IEC 19773:2019 is an international standard that provides guidelines for the creation, management, and exchange of professional technical documents. It sets forth specific requirements to ensure consistency, accuracy, and accessibility of technical information across different platforms and organizations. The standard covers various aspects of technical documentation, including content structure, design principles, data organization, indexing, and document distribution.

By adhering to these standards, organizations can enhance collaboration, improve efficiency, and deliver high-quality technical documentation to their stakeholders. ISO/IEC 19778:2017 is particularly important for businesses that want to enhance their IT service management practices, while ISO/IEC 19773:2019 is essential for companies that want to establish a common framework for documenting and sharing technical knowledge.

In conclusion, ISO-IEC 19778:2017 and ISO/IEC 19773:2019 are both crucial standards that can significantly improve the effectiveness and efficiency of IT service management and the creation and management of professional technical documents, respectively. Adhering to these standards can help organizations enhance collaboration, improve productivity, and deliver high-quality technical information to their stakeholders.